Introduction

CargoPal is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app.

Information We Collect

When you use CargoPal, we may collect the following information:

  • Personal Information: Name, email address, phone number, and other contact information you provide when creating an account or using our services.
  • Usage Data: Information about how you use our app, including your IP address, device type, and operating system.
  • Payment Information: If you make a purchase through our app, we may collect your payment information, such as credit card details.
  • Location Data: To provide tracking services and enhance our logistics operations, we collect your device's location data when the app is in use. This may include precise or approximate location information obtained through GPS, Wi-Fi, and cellular network triangulation.
How We Use Your Information

We may use your information to:

  • Provide and improve our services, including location-based tracking.
  • Process payments and refunds.
  • Communicate with you about your account, orders, or customer support inquiries.
  • Send you marketing communications, such as newsletters or promotions.
  • Analyze and improve our app's performance.
  • Protect against fraud and abuse.
  • Track shipments and provide accurate delivery information using location data.
Sharing Your Information

We may share your information with:

  • Third-party service providers: We may share your information with third-party service providers who help us operate our app, such as payment processors, email marketing platforms, and logistics partners who require location data for tracking purposes.
  • Legal authorities: We may be required to share your information with law enforcement agencies or other authorities if required by law.
Your Rights

You have the right to:

  • Access your personal information.
  • Rectify inaccurate information.
  • Request the deletion of your personal information.
  • Object to the processing of your personal information.
  • Restrict the processing of your personal information.
  • Data portability.
  • Regarding location data, you may be able to disable location services through your device settings, but this may affect the functionality of the app.
Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Please be aware that there is always a risk of unauthorized access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our app or by other means.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at info@tonisoft.co.ke.